TajjirBaba Vendor Guidelines – Complete Guide for Sellers Leave a comment
Introduction
Welcome to TajjirBaba, Pakistan’s leading multivendor e-commerce platform, soon expanding to UAE and Saudi Arabia. These Vendor Guidelines are designed to help you, as a seller, understand our platform policies, responsibilities, and best practices to succeed online. By joining TajjirBaba as a vendor, you agree to follow these guidelines to ensure a safe, fair, and professional marketplace for all users.
Vendor Account Registration
To become a vendor on TajjirBaba:
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Sign up with a valid email and phone number.
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Provide accurate business information, including company name, registration (if applicable), and tax information.
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Choose a vendor package that suits your business needs.
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Complete the verification process as requested by TajjirBaba.
Note: Only verified vendors can list products and access premium features.
2. Vendor Packages & Features
TajjirBaba offers flexible packages for all seller types:
Starter Package
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Upload up to 50 products
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Basic dashboard and sales analytics
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Standard support
Business Package
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Upload up to 500 products
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Featured product placement
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Advanced analytics
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Priority support
Premium Package
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Unlimited product uploads
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Premium marketing tools and homepage promotions
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Dedicated account manager
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Full priority support
Packages are designed to scale with your business growth. Vendors can upgrade at any time.
3. Product Listing Guidelines
To maintain quality and compliance, vendors must:
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List only legal and genuine products.
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Provide accurate product information, including titles, descriptions, and pricing.
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Upload high-quality images that represent the product clearly.
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Avoid prohibited or restricted items, such as counterfeit goods, illegal items, or unsafe products.
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Categorize products correctly for better visibility.
4. Pricing & Payments
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Vendors set their own prices for products.
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TajjirBaba charges commission fees depending on the selected package.
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Payments for orders are processed securely via integrated payment gateways.
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Vendors can track sales and payments in the dashboard.
5. Order Management & Shipping
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Vendors must process orders promptly and update the order status in the dashboard.
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Use reliable delivery partners for shipping and provide tracking information to buyers.
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Ensure products are packaged securely to prevent damage during transit.
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Handle returns, exchanges, and refunds according to TajjirBaba’s Return & Refund Policy.
6. Vendor Conduct & Compliance
Vendors are expected to:
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Maintain professional communication with customers.
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Avoid misleading claims about products or promotions.
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Comply with all applicable laws and TajjirBaba policies.
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Protect user privacy and never share customer information externally.
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Respond promptly to customer inquiries and complaints.
Violation of guidelines may lead to warnings, suspension, or account termination.
7. Marketing & Promotion
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Use TajjirBaba’s social media integration tools to promote products.
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Take advantage of platform promotions and campaigns for greater visibility.
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Avoid spamming customers or using unauthorized marketing channels.
8. Support & Assistance
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TajjirBaba provides dedicated vendor support via email and dashboard chat.
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Premium vendors have access to dedicated account managers for guidance.
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Vendors can access tutorials, FAQs, and best practice guides in the Vendor Dashboard.
9. Data & Privacy Compliance
Vendors must adhere to TajjirBaba’s Privacy Policy and ensure that customer data is handled securely and responsibly. Sharing customer information outside the platform is strictly prohibited.
10. Tips for Success on TajjirBaba
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Upload high-quality images and detailed product descriptions.
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Keep inventory up-to-date to avoid order cancellations.
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Offer competitive pricing and occasional promotions.
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Respond quickly to customer messages and reviews.
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Monitor analytics to understand sales trends and improve listings.
