Warranty Policy | Product Repairs, Replacement & Coverage – TajjirBaba

📦 About Product Warranty 🛡️Policy

TajjirBaba’s warranty policy is designed to protect customers against manufacturing defects in materials, design, or workmanship after purchasing a product from our platform.

• 🏷️ Warranty duration depends on the manufacturer or seller

• 🔧 Warranty coverage varies by product category and brand

• 🧾 Original invoice is mandatory to validate warranty claims

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🏭 Manufacturer & Seller Warranty Responsibility

• Warranty services are primarily provided by the manufacturer or authorized seller

• This includes:

  • 🧩 Availability of spare parts

  • ⏱️ Repair timelines

  • 🔍 Quality of repair services

Customers must contact the brand’s authorized service center directly.
If the service center is unavailable, TajjirBaba may assist in facilitating the claim, where possible.

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🧾 Documents Required for Warranty Claims

To process a warranty claim, customers must provide:

• 📄 Original purchase invoice

• 🆔 Serial number verification

• 🪪 Warranty card (if provided with the product)

Failure to provide required documents may result in claim rejection.

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⏳ Warranty Validity Rules

• 🔁 Repairs or replacements do not extend the original warranty period

• 📘 Warranty terms strictly follow the manufacturer’s policy

• ⚖️ Any compensation due to delayed repairs is governed by local consumer laws and handled by the service provider, not TajjirBaba

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🏪 Authorized Service Centers

• 🔧 Warranty repairs are performed only by authorized service centers

• 🛍️ If purchased from a third-party seller, seller-specific warranty terms apply

• 📖 Product lifecycle details can be found in the user manual or by contacting the manufacturer

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🚚 Warranty Pickup & Delivery Service (If Available)

If TajjirBaba offers pickup and drop-off services (in serviceable areas), the maximum repair cycle is 25 working days, broken down as:

⚠️ Pickup & delivery is an optional service, may be chargeable, and can be discontinued at TajjirBaba’s discretion.

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📋 Pickup & Delivery Guidelines

Customers must ensure:

• 📦 Product is packed securely (preferably in original packaging)

• 🔌 All required accessories are handed over (charger, battery, cables, etc.)

• 🏠 Pickup & delivery address matches the claim request

• 📞 Address changes require customer support approval

TajjirBaba is not responsible for transit damage due to improper packaging.

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🔄 Replacement & Refund Decisions

• If a product cannot be repaired and is under warranty:

  • 🔁 Replacement or refund eligibility is decided by the manufacturer or seller

  • 💰 Claims must be processed directly with the warranty provider

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❌ Out-of-Warranty Cases

Warranty does not cover:

• 💥 Accidental damage

• 💧 Liquid exposure

• 🔨 Misuse, abuse, or unauthorized repairs

• ⚡ External damage or negligence

Service centers may charge inspection fees for rejected claims.

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⏰ Reporting Issues After Servicing

• 🛑 Any missing items, damage, or delivery discrepancies must be reported within 48 hours

• ❌ Claims submitted after this period may not be accepted

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🔐 Customer Data Responsibility

Customers are responsible for:

• 💾 Backing up personal data

• 🔓 Removing passwords, locks, and security features

• 📱 Disabling “Find My Device” before servicing

TajjirBaba and service centers are not liable for data loss.

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📞 Communication & Consent

By submitting a warranty claim:

• 📲 Customers consent to being contacted by TajjirBaba and service partners

• ✔️ Customers confirm all submitted information is accurate

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🎒 Accessories & Add-Ons

• Extra accessories (SIM cards, covers, screen protectors, pens, etc.) must be removed

• 🚫 TajjirBaba is not responsible for loss or damage to such items

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🏬 Uncollected Products

• If a customer refuses to receive a repaired or processed item:

  • 🗓️ The product will be stored for up to 30 calendar days

  • 🗑️ After this period, the product may be disposed of

  • ❌ No compensation will be provided after disposal

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🏷️ Brand & Seller Warranty

• Device warranties are governed by manufacturer or seller policies

• Customers must contact authorized service centers directly

• TajjirBaba does not control spare parts, timelines, or repair quality

Some products may include TajjirBaba-supported warranty services, details of which will be clearly mentioned on the product page.

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⚡ Quick-Delivery / Express Products Warranty

Products sold under express or quick-delivery categories:

• 🏪 Are fulfilled by third-party sellers

• 📜 Follow seller-specific warranty terms

• 🌍 Replacements, repairs, or refunds are limited to the original purchase territory

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📩 Need Help?

For warranty-related assistance, please contact TajjirBaba Customer Support through:

• 📧 Official support email

• 💬 Live chat via website or mobile app